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Subject:	Re: Inmate Phone System Service Report - March 2024
From:	"Kevin G. Smith" <[log in to unmask]>
Reply To:	Commission email for Marihelen-Wheeler <[log in to unmask]>
Date:	Fri, 19 Apr 2024 15:21:48 +0000
Content-Type:	multipart/alternative
Parts/Attachments:	text/plain (8 kB) multipart/related (8 kB) , text/html (6 kB) , AC_logo-72ppi_5883d0a6-184f-4098-bed7-f998e77fb7c1.png (8 kB) , home_page_72ppi_a21f42ad-de86-4b52-83ba-952d50cb35ba.png (8 kB) , fb_72ppi_1292a4d1-7444-4cf4-815c-b6b93942a5c6.png (8 kB) , twitter_72ppi_2e2dc639-05d3-477e-a23a-bfd163d1047b.png (8 kB) , insta_72ppi_141ba1fd-a5a4-4279-9fe7-bfbc88e31a34.png (8 kB) , youtube_72ppi_f5ba0212-1aae-4977-8d5b-0646eba18ab8.png (8 kB) , countynews_72ppi_9cb7d084-a8b6-456e-b055-64f571542dff.png (8 kB)

(All Commissioners have been copied.)

Commissioners,

Per your request, please find attached the repair service ticket report for the inmate phone system for the month of March 2024.  As you can see from the report, there were 9 units that were reported with problems during this timeframe with most repairs being completed within 48 hours of receiving the repair request.  Types of repairs varied from complete outage of a phone, broken keypads as well as broken handsets.  While onsite, the technician also performs preventive maintenance on all other phone equipment in the area prior to receiving repair requests from jail staff.

Please let me know if you have any other questions.

Kevin





[cid:AC_logo-72ppi_5883d0a6-184f-4098-bed7-f998e77fb7c1.png]    Kevin . Smith
Director - Information and Telecommunication Services
26 NE 1st Street * Gainesville * FL * 32601
[log in to unmask]
352-374-5242 (Office)
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