Mr. Waterhouse,
Thank you for your note. Let me have a discussion with our Medical Billing Manager when she returns on Monday. Someone will follow up with by the afternoon.

Thank you,




Harold Theus

Chief
Fire Rescue
911 SE 5th ST • Gainesville • FL • 32601
352-384-3101 (office) • 352-327-2166 (mobile)


PLEASE NOTE: Florida has a very broad public records law (F.S.119).
All e-mails to and from County Officials and County Staff are kept as public
records. Your e-mail communications, including your e-mail address,
may be disclosed to the public and media at any time.
-----Original Message-----
From: Ken Cornell <[log in to unmask]>
Sent: Thursday, July 29, 2021 9:36 AM
To: Matthew D. Waterhouse <[log in to unmask]>; Harold Theus <[log in to unmask]>
Cc: Michele Lieberman <[log in to unmask]>; Tommy Crosby <[log in to unmask]>
Subject: Re: Complaint

Chief Theus
Please see below,
Ken


Ken Cornell
County Commissioner
Board of County Commissioners
12 SE 1st ST • Gainesville • FL • 32601
 • 352-281-4000 (mobile)


PLEASE NOTE: Florida has a very broad public records law (F.S.119).
All e-mails to and from County Officials and County Staff are kept as public records. Your e-mail communications, including your e-mail address, may be disclosed to the public and media at any time.
> On Jul 27, 2021, at 1:52 PM, Matthew D. Waterhouse <[log in to unmask]> wrote:
>
> CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
>
>
> Commissioner Cornell:
>
> I wish to complain about how the county’s fire/rescue payments are taken. My complaint is that once a debt balance falls below ten dollars you can only send a check in and not pay on the website as usual. Paying by check only for less than $10 is ridiculous on several levels. More & more people do not use paper checks & paper mail to do regular financial transactions; I couldn’t tell you the last time I even wrote a check. By the way what sort of electronic transaction processing does the county host on the county website that on purpose delays payments on an outstanding debt under $10? Outstanding debts could also affect a persons’ credit if not paid off in a timely manner. Lastly because of a rural location it would cost me more in gas to drive all the way into Gainesville, cut a check from my bank, then mail it to county.
>
> Just fix the website to accept a payment of 1 cent or greater please. It’s a waste of time & money otherwise.
>
> Thank you,
>
> Matthew Waterhouse
> Hawthorne, FL
>
> Sent from my iPhone


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